1. Return Window: We accept returns within 14 calendar days of the date you receive your order, provided the conditions below are met. If you're a consumer based in the EU/EEA, you also have a statutory right of withdrawal (cooling-off period)。
   
2. Return Eligibility: To be accepted for return, items must be:

• Unworn and unused
• Returned with everything included — the jewelry, pouch or box, and any documentation

You're welcome to examine the piece as you would in a shop — checking its appearance and fit is perfectly reasonable. However, if the item shows signs of wear or handling beyond what a brief inspection requires, we apply a deduction of 80–100% of the purchase price to reflect the reduction in value. The exact deduction depends on the condition of the item when we receive it. An administration fee of €50 also applies in such cases.

1. How to Start a Return: Email us at info@thechainology.com before sending anything back. Include:

• Your order number
• The item(s) you wish to return
• The reason for returning
• The name and email address used at checkout

Returns received without prior contact may not be accepted.

1. Return Shipping: We don't provide return shipping labels — arranging return shipment with a carrier of your choice is your responsibility. For change-of-mind returns, return shipping costs are at your expense, unless applicable law requires otherwise. You remain responsible for the package until it reaches us safely. We strongly recommend using a tracked and insured service.
   
2. EU/EEA Right of Withdrawal (Cooling-Off Period): If your order is shipped to an EU/EEA address and you're purchasing as a consumer, you have the right to withdraw from your purchase within 14 calendar days of receiving the goods — no reason required. To exercise this right, email us at info@thechainology.com before the 14-day period ends. Once you've notified us, you have a further 14 days to return the item.
   
3. Refunds: Once we receive and inspect your return, we'll let you know whether your refund has been approved. If approved, we'll refund the price paid for the returned item to your original payment method. For EU/EEA withdrawals, we'll also refund the standard outbound delivery cost. If you selected a more expensive shipping option at checkout, the additional cost beyond standard delivery won't be refunded, where permitted by law. On timing: for EU/EEA withdrawals, refunds are processed within 14 days of receiving your withdrawal notice. We may hold the refund until we've received the goods back, or until you provide proof of return shipment — whichever comes first. Your bank or payment provider may take additional time to post the amount to your account.
   
4. Damaged, Defective, or Incorrect Items: Inspect your order as soon as it arrives. If something is damaged, defective, incorrect, or missing, contact us as soon as possible at info@thechainology.com with photos and your order number. EU/EEA consumers benefit from mandatory consumer protection and legal guarantee rights, which we cannot exclude. We handle every such case in line with applicable law — through repair, replacement, a price reduction, or a refund, depending on the situation.
   
5. Non-Returnable Items: We're unable to accept returns on:

• Custom-made or personalised items, including any pieces made to special order
• Gift cards

Exchanges: We don't offer direct exchanges. If you'd like a different item, return the original (if eligible) and place a new order.

Return Address: The return address will be confirmed in our reply once you contact us to initiate a return.